Refund policy
This Refund Policy applies to purchases made through EasySnacks.net. All customer-service decisions, store credits, replacements, and order issues are handled by Haycraft Holdings Corporation through its Easy Snacks Division.
Our Customer Satisfaction Guarantee
At Easy Snacks, your satisfaction is our priority. While all sales are final and we do not issue monetary refunds, we stand behind every order. If something is wrong with your order, we will make it right through store credit, a coupon, or a replacement — no hassle.
No Monetary Refunds
Easy Snacks does not issue cash refunds, card refunds, or monetary reimbursements under any circumstances. All sales are final. When there is a verified issue with your order, we will issue store credit or a store coupon code that can be used toward future purchases on EasySnacks.net.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. If an item is past its date, contact us within 5 business days of receiving your order with a photo showing the item and its expiration date clearly visible. We will issue store credit, a coupon, or send a replacement on your next order — just let us know your preference.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (food/snacks) and custom or personalized products. Please contact us if you have questions about your specific item.
Expired Product
We maintain a system to track product expiration dates, but occasional errors may occur. If you receive an expired item, contact us or initiate a self-return. We will issue store credit if proper documentation is provided and matches our records. Approval depends on time since the order was placed, image quality, and case code verification. Case codes or batch numbers may be required — we will assist you throughout the process.
Damaged or Incorrect Items (General Merchandise)
Initiate a self-return within 5 days of delivery. Submit a high-quality photo or video of the damaged or incorrect item to service@easysnacks.net. We will approve or deny based on time since delivery, image quality, and case code matching.
Product Lost / Stolen
In rare cases, an order may become lost or stolen. We will contact the shipping provider to file a claim for lost packages. If a package was stolen after confirmed delivery, we are unable to file a claim, but may issue a store coupon credit at our discretion. Replacements for lost orders are issued after a claim is filed with the shipping provider.
Contact
For order issues, contact Easy Snacks customer support at service@easysnacks.net.
Haycraft Holdings Corporation Attn: Easy Snacks Division P.O. Box 181 Hillsboro, IL 62049 United States